Privacy Policy

Last updated: June 24th, 2024

Privacy Policy for Drain Magic LTD

Effective Date: 26 December 2023 

Drain Magic LTD (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you engage with our drainage services, including our website, and any other services we provide. By using our services, you consent to the practices described in this policy.

1. Information We Collect
We may collect the following types of personal information:

• Personal Identification Information: Name, email address, phone number, postal address, and billing information.
• Job-Related Information: Details of drainage issues, location of the property, and information provided through surveys (e.g., CCTV survey data, sonar mapping results).
• Payment Information: Credit/debit card details, bank account information, or other payment details for processing transactions.
• Usage Data: Information on how you interact with our website (such as IP address, browser type, referring/exit pages, and timestamps).

2. How We Collect Your Information
We collect your information in the following ways:

• Direct Interactions: When you contact us to book a service, request a quote, or inquire about our services.
• Automated Technologies: When you visit our website, we may automatically collect information through cookies or similar tracking technologies.
• Third-Party Sources: From third-party partners, such as payment processors or customer service platforms, to complete your transaction or provide support.

3. How We Use Your Information
We use the personal information we collect for the following purposes:

• To provide you with our drainage services (including unblocking, repairs, CCTV surveys, sonar mapping, etc.).
• To process payments and send invoices.
• To manage customer accounts and respond to inquiries or customer service requests.
• To communicate with you about bookings, appointments, promotions, or changes to services.
• To improve our services, conduct market research, or analyse customer trends.
• To comply with legal obligations and resolve disputes.

4. How We Share Your Information
We do not sell or rent your personal information to third parties. However, we may share your information with:

• Service Providers: Third-party contractors or service providers who assist in the delivery of our services, such as payment processors or marketing partners.
• Legal Compliance: If required by law, we may share your information with government authorities, law enforcement, or other entities for legal reasons (e.g., to comply with a subpoena or legal request).
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner of the business.

5. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for legal or accounting requirements. After that period, we will securely delete or anonymize your personal data.

6. Your Rights and Choices
Depending on your location and applicable laws, you may have the following rights regarding your personal data:

• Access: You have the right to request access to the personal information we hold about you.
• Correction: You can request that we correct any inaccuracies in your personal data.
• Deletion: You can ask us to delete your personal information under certain conditions.
• Objection to Processing: You can object to our use of your personal data for specific purposes, including direct marketing.
• Data Portability: You may request a copy of your personal data in a structured, machine-readable format.

To exercise these rights, please contact us at help@drainmagic.uk

7. Security of Your Information
We take appropriate measures to protect your personal data from unauthorised access, disclosure, alteration, and destruction. These include physical, technical, and administrative safeguards. However, no method of data transmission or storage is 100% secure, and we cannot guarantee the absolute security of your personal data.

8. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website. Cookies are small files stored on your device that help us understand how you interact with our site, remember preferences, and improve your overall experience.
You can manage your cookie preferences through your browser settings. For more information, please review our Cookie Policy.

9. Third-Party Links
Our website may contain links to third-party websites. These third-party sites are not operated by us, and we are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Children's Privacy
Our services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child without verification of parental consent, we will take steps to delete that information.

11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal obligations. When we make significant changes, we will notify you by posting a revised policy on our website or sending you a notice. Please review this policy periodically for updates.

12. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:
Drain Magic LTD
help@drainmagic.uk
08007797785

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and sharing of your personal information as described herein.